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Phoenix Kayak Club are based on the River Lee, and run Beginners courses throughout the Summer, while also entertaining their Current membership every Thursday night.
 
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Admin
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Admin

Number of posts : 114
Registration date : 2006-10-31

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PostSubject: Aftersales Service   Aftersales Service Icon_minitimeFri 28 Aug 2009, 11:40 am

Just had a phonecall from John @ Hillwalkers (Union Chandlery) to tell me that my H2O paddle was just back from repair and that it was all covered under the warranty.

My paddle had broke along the shaft while doing nothing out of the ordinary. It was about 6 months old at this stage but i brought it back to see where i stood, and they took it from there.

At all times i was kept updated by phone as to what was happening.

Well impressed with the quality of Service.

Thanks John
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PostSubject: Re: Aftersales Service   Aftersales Service Icon_minitimeFri 28 Aug 2009, 2:31 pm

"nothing out of the ordinary"

So that is what you were doing that day!!
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PostSubject: Re: Aftersales Service   Aftersales Service Icon_minitimeSat 29 Aug 2009, 1:26 pm

Hi David

Thanks very much for your kind post

Just give me a shout if we can help with anything else

John
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Don O'Hanlon
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Don O'Hanlon

Number of posts : 180
Age : 41
Localisation : In or under water
Registration date : 2007-08-13

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PostSubject: Re: Aftersales Service   Aftersales Service Icon_minitimeSat 29 Aug 2009, 8:42 pm

I've also gotten good help from John when buying gear or having any problems with it.
Thanks John! cheers
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nollaig
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nollaig

Number of posts : 242
Localisation : City
Registration date : 2007-09-17

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PostSubject: Aftersales   Aftersales Service Icon_minitimeSat 29 Aug 2009, 10:02 pm

Take a Bow John,

Thankfully no problems with gear from Union Chanderly.Due to an excellent and well informed salesperson.

Regardss Noel .
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PostSubject: Re: Aftersales Service   Aftersales Service Icon_minitimeMon 31 Aug 2009, 1:58 pm

Ah now stop it will ya!

If this head gets any bigger im not going to be able to get out of the shop tonight!
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PostSubject: Re: Aftersales Service   Aftersales Service Icon_minitimeMon 31 Aug 2009, 9:00 pm

Ya I got stuff from John before and the quality is good and well priced.cheers
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